Privacy Policy

The Cleaning Company, LLC

Last Updated: March 16, 2026

 

The Cleaning Company ("we", "us", or "our") is committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.cleaningcompanyonline.com or use our cleaning services. Please read this policy carefully. By using our services, you consent to the practices described herein.
 

1. Information We Collect
 

1.1 Personal Information You Provide
 

When you schedule a service, create an account, or contact us, we may collect the following personal information:
 

• Full name

• Email address

• Phone number

• Home or business address (for service delivery)

• Payment information (processed securely through third-party payment processors; we do not store full card numbers)

• Account login credentials (username and password)

• Service preferences and special instructions

• Communication history with our team

• Property access information such as gate codes, entry instructions, or parking details provided for service visits

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1.2 Information Collected Automatically
 

When you visit our website, we may automatically collect:
 

• IP address and approximate geographic location

• Browser type and version

• Pages visited and time spent on site

• Referring website or source

• Device type and operating system

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2. How We Use Your Information
 

We use the information we collect for the following purposes:
 

• To schedule, confirm, and provide residential, commercial, and specialty cleaning services

• To process payments and issue invoices or receipts

• To communicate with you about appointments, service updates, or changes

• To manage your online account and booking history

• To respond to customer service inquiries and resolve disputes

• To send appointment reminders, arrival notifications, and service-related text messages or emails, offers, or newsletters (with your consent)

• To improve our website, services, and customer experience

• To comply with applicable Florida and federal legal obligations

• To detect, prevent, and address fraud or security issues

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3. How We Share Your Information

 

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
 

3.1 Service Providers

We work with trusted third-party vendors to help operate our business, including booking and scheduling software providers. These parties are contractually obligated to protect your data and may only use it to perform services on our behalf.

3.2 Payment Processors

Payment transactions are processed through secure, PCI-compliant third-party payment processors. We do not store your full credit card or bank account details on our systems.

3.3 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or to protect the rights, property, or safety of The Cleaning Company, our customers, or others.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, to maintain your account, and to comply with our legal, accounting, and reporting obligations. When your information is no longer needed, we will securely delete or anonymize it.
 

5. Data Security
 

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure socket layer (SSL) encryption, access controls, and secure data storage practices. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to safeguard your account credentials and notify us immediately if you suspect unauthorized account activity.

 

6. Your Rights and Choices
 

In accordance with applicable Florida law, including the Florida Information Protection Act (FIPA), you have the following rights regarding your personal information:
 

• Access: You may request a copy of the personal information we hold about you.

• Correction: You may request that we correct inaccurate or incomplete personal information.

• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.

• Opt-Out of Marketing: You may unsubscribe from promotional emails at any time by clicking the unsubscribe link or contacting us directly.

• Data Portability: You may request a copy of your data in a commonly used format.

To exercise any of these rights, please contact us using the information in Section 10. We will respond to your request within a reasonable timeframe and in compliance with applicable law.
 

7. Cookies and Tracking Technologies
 

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You may control the use of cookies through your browser settings. Disabling cookies may affect certain functionality of our website.
 

8. Children’s Privacy
 

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a child under 18, we will promptly delete it. If you believe we may have collected such information, please contact us immediately.
 

9. Changes to This Privacy Policy
 

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website. We encourage you to review this policy periodically.

 

10. Contact Us
 

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Business Name: The Cleaning Company

• Website: www.cleaningcompanyonline.com

• Email: cs@cleaningcompanyonline.com

• State of Operation: Florida, USA

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We take all privacy inquiries seriously and will respond promptly and professionally.